Destination Guidelines
United States
Air express and ocean (Matson / fast vessel) lanes from China to the US, with customs and tax handling coordinated through our DDP Service.
Transit Air express about 5–7 business days; fast ocean lanes about 17 days door-to-door (indicative).
Products We Cannot Accept
Restricted Items — Prior Review Required
Size & Weight Limits
- Per-piece actual and volumetric weight is billed at a 12 kg minimum (volumetric = L × W × H ÷ 6000).
- Express: longest side over 150 cm is rejected; oversize surcharges begin once the longest side exceeds 120 cm.
- Express girth (longest side + 2 × the two shortest sides) above 260 cm incurs added handling; above 410 cm requires review.
- Single carton over 22 kg requires a "TEAM LIFT" label per FBA rules; cartons over 40 kg are restricted.
- Truck (LTL) delivery bills a 5 kg minimum per piece.
Delivery Address Notes
- Residential, commercial (non-FBA), remote, and extra-remote addresses each carry their own handling rules.
- FBA warehouse addresses generally have no address surcharge (remote FBA may need review).
- ZIP codes beginning 32–34 and 98–99 (residential or commercial) require prior review.
- Separate customs entry is available on request.
Quoting, Documents & Liability
- All quotes are based on the dimensions, weight, and volume provided before warehouse intake. If the actual intake differs, you must request a re-quote; any variance found during overseas delivery is the customer's responsibility.
- High-value goods are flagged by declared value per kg; please declare accurately.
- Holding or re-routing cargo after loading must be requested at least 3 days before arrival at port; it carries operating fees, is not guaranteed to succeed, and any resulting costs are borne by the customer.
- Returns caused by an incorrect recipient or address are billed to the sender without cap.
- A signed proof of delivery (POD) can be requested.
About our DDP Service: Our “DDP Service” is a customs-clearance and tax-processing service for both parties. It does not constitute Incoterms DDP (Delivered Duty Paid).
Have a shipment that touches one of these rules, or need a quote? Our team can confirm what we can carry and prepare a tailored plan.
Contact our team →