Destination Guidelines
Canada
Air and ocean lanes from China to Canada, including a fast time-definite vessel option, with customs and tax handled through our DDP Service.
Transit Air and fast-vessel options available; contact us for the current lane time for your destination.
Products We Cannot Accept
Restricted / Sensitive Items
Size & Weight Limits
- Irregular or non-carton packaging is surcharged.
- A piece is oversize once actual weight reaches 21.5 kg, the longest side reaches 120 cm, or the second-longest side reaches 74 cm.
- Girth ((W + H) × 2 + L) of 265 cm or more is surcharged; 310 cm or more, or a longest side over 240 cm, carries a higher surcharge.
- Rejected: longest side over 270 cm, single-piece actual weight over 68 kg, or girth over 400 cm.
Delivery Address Notes
- Amazon (FBA), residential (non-Amazon), and remote addresses each have their own delivery rules.
- Exceeding the declared product-name count on an entry adds an over-item handling step.
- An address change after dispatch carries a per-piece fee.
Returns & Storage
- Pieces returned to our Canada warehouse for re-delivery incur re-handling.
- Returned pieces have a 7-day free-storage window; storage is then charged per pallet per week.
- Disposition instructions must be provided within 30 days, after which goods are destroyed without further notice.
- A "Made in China" label is required; missing labels can be applied for a fee.
About our DDP Service: Our “DDP Service” is a customs-clearance and tax-processing service for both parties. It does not constitute Incoterms DDP (Delivered Duty Paid).
Have a shipment that touches one of these rules, or need a quote? Our team can confirm what we can carry and prepare a tailored plan.
Contact our team →