United States — ZIP 0-4 — Matson Express East

I was very frustrated when my shipment got delayed. As a small business owner in California, I lost time and customers. LIN didn’t handle things well at first, and I felt ignored. But in the end, my shipment arrived safely and the freight company compensated me. I still lost valuable time. I later heard LIN lost his job, and honestly, that made me feel sorry for him.

Very impressed with this air express service to the US. We shipped electronics accessories to our New York customer and the parcel cleared customs on day five. The declared value was under the threshold and everything was handled cleanly. Our customer received it before our own confirmation email — that's how fast it moved. Great channel for time-sensitive small parcels.

Good experience shipping to California. The parcel went from our Shenzhen supplier's door to our customer's address in seven working days, which is solid for this lane. The DDP terms were honoured and the customs entry was filed accurately. The only thing I'd note is that the volumetric divisor rules should be explained a bit more clearly in the booking flow — we had to ask support to clarify. Support was helpful once we asked.

Outstanding service for US air freight. We've shipped over a dozen parcels on this channel and the consistency is the thing that stands out most. Whether it's a 0.5 KG sample or a 4 KG gift set, the process is identical — smooth, predictable, correctly billed. Customs have never raised a query. This is genuinely the most reliable China-to-US small parcel channel we've used in five years of importing.

We used this route for a regular replenishment to United States. Updates were clear and practical. Tracking updates were not excessive, but they came when something important changed. Overall a reliable experience for repeat imports. Everything landed as promised.

This was a DDP shipment to United States for mixed cartons. Updates were clear and practical. Transit was close to the estimate and the destination delivery appointment was handled well. Overall a reliable experience for repeat imports.

This was a DDP shipment to United States for mixed cartons. Very smooth process from booking to delivery. The booking process was straightforward and the team confirmed documents early. Better coordination than the forwarder we used before. Good landed-cost visibility from the start.

Booked another door-to-door shipment to United States through this team. Updates were clear and practical. The booking process was straightforward and the team confirmed documents early. A practical option when we need predictable landed cost.

We used this route for a regular replenishment to United States. Updates were clear and practical. The landed price stayed aligned with the quote, which helped our budgeting. Would use the same line again for general cargo.

We tested this lane to United States with a mid-volume order. Very smooth process from booking to delivery. The landed price stayed aligned with the quote, which helped our budgeting. Would use the same line again for general cargo.

We tested this lane to United States with a mid-volume order. Updates were clear and practical. The booking process was straightforward and the team confirmed documents early. Overall a reliable experience for repeat imports.

We tested this lane to United States with a mid-volume order. Updates were clear and practical. The landed price stayed aligned with the quote, which helped our budgeting. A practical option when we need predictable landed cost. Good landed-cost visibility from the start.

This was a DDP shipment to United States for mixed cartons. Updates were clear and practical. Pickup from the supplier was arranged quickly and customs stayed under control. Overall a reliable experience for repeat imports.

This was a DDP shipment to United States for mixed cartons. Updates were clear and practical. Pickup from the supplier was arranged quickly and customs stayed under control. Better coordination than the forwarder we used before. Good landed-cost visibility from the start.

We tested this lane to United States with a mid-volume order. Very smooth process from booking to delivery. Cartons arrived clean and labels were still readable on delivery. Overall a reliable experience for repeat imports.

Booked another door-to-door shipment to United States through this team. Very smooth process from booking to delivery. Pickup from the supplier was arranged quickly and customs stayed under control. Better coordination than the forwarder we used before. Everything landed as promised.

Quick turnaround and great packaging. My goods arrived in perfect condition and ahead of the estimated delivery date.

Good service overall. The freight cost was competitive and the clearance process was handled well.

Very reliable for importing electronics. The declared value process was handled professionally and duties were prepaid.

Delivery was a few days behind schedule but goods arrived in perfect condition. The DDP coverage was genuinely all-inclusive.

Communication was a bit slow at times. The actual shipment was fine but I had to follow up several times for updates.

Great tracking visibility throughout the shipment. The team answered questions promptly via WhatsApp.

Solid option for sea freight. Communication could be slightly faster but no major issues.